Web*Technician™ is our solution for oil refineries.
On an oil refinery it is particularly suited for remote technical support by
catalyst vendors, process licensors and other key technology suppliers.
The catalyst vendor can monitor the unit that uses the catalyst supplied in
real-time. Simulators and key performance indicator applications can be
integrated with the data to add insight to the operation enabling the vendor to
validate their performance claims, improve plant operations, troubleshoot
problems and form a more intimate relationship with their customer.
The process licensor can monitor the licensed unit in real-time through
proprietary simulators and key performance indicators, enabling them to validate
their performance warranties, improve plant operations, troubleshoot problems
and form an enduring relationship with their licensee.
Consultants (often retired former employees) can access plant operating data
remotely and offer advice and support to improve or fix plant operations